Information

Contacts

Support Centre:

Use the Support section inside your account to create a request. Choose the topic, describe the issue, and follow the answer in the same thread.

Account access:

If sign-in is restricted, the Support page remains available. Include your name, account details, device, approximate sign-in time, and the message shown on the screen.

Payments and wallet operations:

For deposits, withdrawals, commission payments, or balance corrections, include the six-digit operation code, amount, method, date, and a short explanation.

Tickets and settlement:

For market settlement questions, include the ticket reference, sport, event, market name, selection, accepted odds, and the exact reason for the review.

Response flow:

Operator replies are delivered inside the support thread and through account notifications. Keep one request per issue so the review history stays clear.

Registered office:

Suite 204, Europort Avenue, Gibraltar GX11 1AA

Support hours:

Monday to Sunday, 09:00-23:00 GMT

Complaints:

Settlement complaints are reviewed by customer care and trading. If more information is needed, support may request screenshots, operation records, or the exact market wording shown when the ticket was accepted.